Refund & Return Policy

Store Name: AquaYield
Website: www.aquayield.us
Phone: +1 (210) 887-0479
Email: info@aquayield.us
Service Area: New York and Vermont, United States

Our Return Policy

At AquaYield, we believe choosing furniture should be an enjoyable and convenient experience. We want our customers to feel comfortable with their purchases and confident when selecting furniture for their homes.

Eligible furniture products may be returned within 14 days of delivery.

To qualify for a return, products should be unused, undamaged, and in their original condition. All included hardware, protective materials, instruction manuals, and accessories should be retained whenever applicable. Original packaging should be kept whenever reasonably possible.

Products that have been heavily used, stained, modified, improperly assembled, or damaged after delivery may not qualify for standard returns unless otherwise required by applicable law.

Before Requesting a Return

Furniture dimensions and room layouts are important considerations when purchasing online.

Before ordering, we encourage customers to measure:

• Doorways and entrances.

• Hallways and corridors.

• Staircases.

• Elevators.

• Available room space.

• Other delivery access points.

Returns resulting from incorrect size selection or insufficient access space may be considered discretionary returns.

How to Request a Return

To begin a return request, please contact our customer support team within 14 days after receiving your order.

Please provide:

• Your order number.

• The product name or description.

• The reason for your return.

• Clear photographs where applicable.

Our team will review the request and provide the appropriate return instructions.

Please do not arrange return transportation before receiving authorization, especially for large or oversized furniture.

Damaged, Defective, or Incorrect Furniture

We recommend inspecting your furniture promptly after delivery.

If your sofa, sectional, chair, bed, or other furniture item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate, provide photographs showing:

• The complete furniture item.

• The affected or damaged area.

• The exterior packaging.

• Shipping labels where relevant.

After reviewing the information, we will determine an appropriate resolution, which may include replacement parts, replacement merchandise, or a refund.

Return Shipping

Return shipping arrangements depend on the reason for the return.

If a return results from a verified product defect, shipping damage, or an error on our part, AquaYield will provide appropriate assistance with the return process.

For returns resulting from personal preference, incorrect size selection, or a change of mind, customers may be responsible for return transportation costs unless otherwise required by law.

Because furniture can be large and heavy, please contact us before arranging any return shipment.

Refund Processing

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank, card issuer, or payment provider.

Exchanges

Exchanges are subject to product availability.

If you prefer a different furniture style, color, configuration, or product, please contact our customer service team for assistance.

In some cases, returning the original product and placing a new order may be necessary.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Any approved cancellation refund will be issued to the original payment method.

Non-Returnable Products

Certain products may not qualify for standard returns, including:

• Customized or personalized furniture.

• Products clearly identified as final sale.

• Items modified after delivery.

• Furniture damaged through misuse or improper assembly.

• Products returned without authorization.

Any applicable exclusions will be communicated before purchase and will remain subject to mandatory consumer protection rights.

Contact Us

AquaYield
Website: www.aquayield.us
Phone: +1 (210) 887-0479
Email: info@aquayield.us
Service Area: New York and Vermont, United States